waafi-ecommerce
The Enterprise E-Commerce Platform Built for Bangladesh's F-Commerce & SME Market
Waafi Ecommerce is a fully managed, enterprise-grade e-commerce platform purpose-built for Bangladesh's f-commerce sellers and SME business owners who have outgrown patchwork WordPress solutions. It unifies 15+ operational modules — real inventory management across multiple warehouses, double-entry profit-and-loss accounting, AI-powered marketing automation, courier integration with real-time fraud detection, supplier purchase order management, customer support ticketing, and granular enterprise security — into one cohesive product with no plugins, no theme limitations, and no ceiling on growth. Built on Next.js 16, React 19, PostgreSQL, Redis, and Cloudflare R2, Waafi Ecommerce is engineered from the database up to scale from a single-person operation to a multi-warehouse, multi-staff enterprise without a platform migration. The AI automation layer — powered by n8n and Claude AI — runs abandoned cart recovery, dormant customer re-engagement, intelligent courier routing, AI stock replenishment predictions, and sale clearance recommendations silently in the background, turning your store into a self-operating sales machine. Enterprise security is built in at every layer: Cloudflare Turnstile bot protection on all forms, Redis-based per-IP rate limiting, a dynamic IP block list with configurable expiry, granular permission-based RBAC down to individual UI actions, real-time fraud phone scoring via Pathao/Steadfast/RedX courier networks, and a full SHA-256-hashed activity audit trail. Whether processing 20 orders a day or 2,000, Waafi Ecommerce delivers sub-second storefronts scoring 96/100 on Lighthouse, 100% order attribution via server-side GA4 + Facebook Conversions API + TikTok Events API + Microsoft Clarity, and complete visibility into every aspect of your business — inventory, accounting, marketing, logistics, and customer activity — in one place.
Everything you need
We've built waafi-ecommerce from the ground up to solve real problems.
Multi-Warehouse Inventory Management
7-bin stock model (available, reserved, committed, inTransit, damaged, returned, quarantine) with real-time levels across multiple warehouses, transfer order management, low-stock alerts, batch/lot tracking sorted FEFO, and a full immutable audit history for every inventory movement.
Double-Entry P&L Accounting
Every order automatically generates immutable accounting journal entries — revenue, COGS (Weighted Average Cost), shipping cost, payment gateway fees, courier COD charges, and taxes. See actual profit by product, category, time period, or sales channel — not just revenue.
AI-Powered Marketing Automation
Abandoned cart email & SMS recovery sequences, dormant customer re-engagement with AI-personalized offers (based on purchase history), intelligent courier routing, AI stock replenishment predictions, and Claude AI-powered sale clearance recommendations — all automated via n8n workflows.
Real-Time Fraud Detection
Phone number fraud risk scoring via Pathao, Steadfast, and RedX courier networks — querying delivery history, cancellation rates, and failure patterns to compute a 0–100 safety score with per-courier breakdown. High-risk orders are flagged automatically on the order detail page.
Enterprise Security Framework
Cloudflare Turnstile bot protection on all forms, Redis-based per-IP API rate limiting, dynamic IP block list with configurable expiry, granular permission-based RBAC (canCreate/Read/Update/Delete per module per user), SHA-256-hashed activity audit log, and real-time staff session management.
Order Management & Returns
Full order lifecycle management (pending → confirmed → processing → shipped → delivered) with manual order creation for WhatsApp/phone sales. Item-level return management with condition tracking (GOOD/DAMAGED), refund calculation minus restocking and reverse shipping fees, and printable invoices.
Courier Integration & 3-Tier Delivery Pricing
Native API integration with Pathao, Steadfast, and RedX. Configurable 3-tier delivery rate per courier (Inside Dhaka, Sub-City, Outside Dhaka) with weight-based pricing and COD fee calculation. AI-powered courier routing selects the optimal carrier by delivery area, cost, and speed.
Complete Marketing Suite
Coupon engine (percentage, fixed, Buy X Get Y, free shipping) with usage limits; campaign builder (14 types: Flash Sale, Eid, Black Friday, etc.); customer segmentation with rule-based auto-refresh; 8-placement announcement system (including exit-intent); banner management; combo deals; curated collections; SEO blog; and newsletter with purchase-history segmentation.
Server-Side Analytics Tracking
Dual client+server tracking for GA4 (Measurement Protocol), Facebook Conversions API, TikTok Events API, and Microsoft Clarity — ensuring 100% order attribution even through ad blockers and maximum signal quality for paid ad campaign optimization.
Supplier & Purchase Order Management
Full supplier profile management with product assignment, payment terms, and contact details. Purchase order creation with line-item receipt — automatically updating inventory stock and generating double-entry accounting journal entries on goods receipt.
Customer Support Ticketing
Customers open support tickets linked to specific orders. Staff respond with full order context visible alongside the conversation. Priority levels, SLA tracking, internal notes, and complete ticket history for both customers and support agents.
Barcode Generation & Bulk PDF Export
CODE128 + QR code generation per product/variant with instant print preview. Bulk barcode PDF export for the entire inventory — quantity-wise labels in print-ready 62×38mm format (3 labels per A4 row) with product section headers and clear cutting boundaries.
10 AI-Powered Inventory Reports
Current Stock, Stock Value, Low Stock (urgency-tiered), Out of Stock, Stock Movement, Stock Ageing (Fresh/Slow/Dead stock with aging brackets), Inventory Turnover (with performance badges), Shrinkage — plus AI Stock Replenishment Prediction and AI Sale/Clearance Recommendations powered by Claude AI.
Variant-Level Images & Digital Downloads
Each product variant (color, size, material) carries its own independent image gallery (up to 15 images). Selecting a variant on the storefront automatically switches to that variant's images. Full digital product support with download URL, per-order download limits, and expiry control.
Role-Specific Dashboards
Three purpose-built dashboards: Owner Dashboard (full business P&L and financial overview), Manager Dashboard (department-level sales and team activity), and General Dashboard (staff's assigned tasks and orders). All widgets load data in parallel via React Suspense for instant rendering.
By the numbers
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